Caterpillar

Caterpillar Customer Experience

      

This course tells the stories of real Caterpillar customer experiences with dealers. From these stories, it helps learners identify what makes a premium, consistent customer experience at Caterpillar. It shows ways to make their customers feel appreciated and secure at the dealership, and to feel that doing business with the dealership is effortless.

Software Skills: Lectora, Adobe Photoshop, Illustrator